Terms of service

Terms of Service

Effective Date: 22 March 2026
Company: FWD Social Ltd
Website: https://fwdsocial.co.uk

  1. Overview
    These Terms of Service (“Terms”) govern your use of our website and services. By accessing or working with FWD Social Ltd (“we”, “us”, “our”), you agree to these Terms.
    If you do not agree, you must not use our services.

  2. Services
    FWD Social Ltd provides digital marketing services including but not limited to:

  • Social media promotion

  • Influencer marketing campaigns

  • Sponsored content placements

  • Paid media and performance campaigns

  • Content distribution across owned and partner social media pages

All services are agreed on a case-by-case basis via written communication (including email, messaging platforms, or formal agreements).

  1. Client Responsibilities
    Clients agree to:

  • Provide accurate and complete information

  • Ensure all content, advertisements, and materials comply with applicable laws, regulations, and platform policies

  • Obtain all necessary permissions, licences, and rights for any materials provided

  • Respond in a timely manner to communication required for campaign delivery

FWD Social Ltd is not responsible for delays caused by incomplete or inaccurate information.

  1. Payments

  • All fees are agreed prior to the commencement of work

  • Payment is required in full unless otherwise agreed in writing

  • We reserve the right to pause or terminate services if payment is not received

  • All payments are non-refundable unless explicitly agreed in writing

  1. Performance Disclaimer
    While we aim to deliver strong results, FWD Social Ltd does not guarantee:

  • Specific sales, conversions, or revenue outcomes

  • Exact reach, impressions, or engagement levels

  • Performance of third-party platforms or algorithms

Marketing outcomes depend on external factors beyond our control.

  1. Campaign Execution
    Campaigns may be delivered via third-party platforms, including social media networks and influencer accounts.

We are not responsible for:

  • Platform outages, restrictions, or policy changes

  • Account suspensions or bans

  • Variations in third-party performance

  1. Intellectual Property

  • All materials created by FWD Social Ltd remain our intellectual property unless otherwise agreed

  • Clients retain ownership of their own brand assets

  • We reserve the right to use campaign materials and results for portfolio, marketing, and promotional purposes

  1. Confidentiality
    Both parties agree to keep confidential information private and not disclose it to any third party without prior consent, unless required by law.

  2. Limitation of Liability
    To the fullest extent permitted by law, FWD Social Ltd shall not be liable for:

  • Indirect or consequential losses

  • Loss of profit, revenue, or business opportunities

  • Any outcomes related to campaign performance

Our total liability shall not exceed the amount paid by the client for the relevant services.

  1. Termination
    We reserve the right to suspend or terminate services if:

  • These Terms are breached

  • Payment is not received

  • Services are misused

Clients may terminate services in accordance with any agreed written terms.

  1. Governing Law
    These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

  2. Changes to Terms
    We may update these Terms at any time. Continued use of our services constitutes acceptance of any updated Terms.

  3. Contact
    For any questions regarding these Terms, please contact:
    team@fwdsocial.co.uk